I order a bag for my wife for Christmas. I then got an email that it was out of stock and instead of refunding me my money, they sent another bag that was more expensive just so it would make it there by Christmas. Left a phone number where I was able to text back and forth to get the matter solved. I was able to return the bag for full refund if my wife was not happy with it. The bag was very nice and well made! My wife loved it! Would recommend this product for the quality of the bags and outstanding customer service!!